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Q&A

For those who are new to online shopping, here are the answers to some common questions.

Q:Is everything in stock?

Yes, around 95% of our products are in stock, those are not in stock will be labeled as "pre-order,“ and you'll have to wait for several days before we restock the products.


Q:Can we customize the earrings (studs/clip)?

The service is available to some of the products, please contact our customer service before you order,  hand made department will arrange your customization. 

Q:When will I receive my orders?

After you place your order, we'll sent out your orders the next day.
The shipment will be delayed for 1-2 days if it's on holidays or weekends

Convenient store pick ups☞☞☞ 2-4 days
delivery service ☞☞☞ 1-2days

Q:What should I keep in mind after placing the orders?

After you placed the order, we recommend you to join the membership. It allows you to track your orders.
Please double check your phone number, address and the store you are planning to do the pick up. 

Q:Will the Convenient store notify me after my orders arrived?

Yes, when they arrived, we'll sent you an email + text.
what we do:
Sent out the orders ☞  text+Email
Arrival ☞  text+Email
If you forgot to pick up☞  text+Email+call

please do pick up your orders!